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My Account Login

Great Neighbour / Super Voisin

Hello, I do not recall the email address and password for my account login.  Please let me know how I can proceed to login as I need to update my payment info as my credit card has expired. Thanks!


Town Hero / Héro de la Ville

Hi @KuldipM17,

If you are locked out, You will have to wait about 1 hour for your account to unlock. At that point, you can try to log in again. If it continues to give you issues, clear your cache and try using an incognito web browser. 

If you still don't know the login information, you can always select "Forgot Email or Password". This might help.



If you have tried all this and it is still unsuccessful, please submit a ticket with our customer support team. You can do so by using the following link:

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time o time. Due to high volumes, the delays for your ticket can be 24-48 hours.

Mayor / Maire


Private message a CS_Agent to help you access your account at: 

Mayor / Maire


you can get payment vouchers at Shell or Walmart, dial 611 form your phone to add them to your account for renewal. Then deal with email and password later when CSA's are not as busy.

Need Help? Let's chat.