06-29-2023 10:54 AM - last edited on 10-25-2023 06:49 PM by computergeek541
My every safe check shows an unused old number
so, I want to update new number
I don't use old number
06-29-2023 11:16 AM
@seunghohwang but you are able to login My Account and see your plan and status?
06-29-2023 11:15 AM
I changed new number in the"Manage EverSafe".
But still ask for a double check as an old member
06-29-2023 11:14 AM
Same situation only for some strange reason EverSafe updated to a very old email alias that I haven't used in years. Eversafe won't work to update this old email to my current one and so far customer support have been unable to fix this problem .
06-29-2023 10:59 AM
we are customers here, but you can change it yourself
First login My Account , then go to Profile, and you can change your number using "Manage EverSafe"
06-29-2023 10:56 AM - edited 06-29-2023 10:57 AM
this is just an open forum, please remove your numbers for your own protection. Click on the down arrow, select Edit Message
Can you login My Account using email?
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you can log back in to My Account, go to the Profile page, click Manage EverSafe id, and change the number to receive 2FA there