error activating - incorrect ESN/MEID

[moose282]

After setting everything up and putting in my new sim. I received a text saying go to public mobile.ca click "contact us" and complete the SIM and activation form. You'll need to provide the correct ESN/MEID from your previosu provider.

I cant find where to do this. I do not see the "contact us" link.

Thanks for your help.

[GinYVR]

@moose282You can call the number listed in this link instead https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-...

[geopublic]

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@moose282 wrote:

oops. carrier was rogers.. what do I do now?

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@moose282 

[cellphoneuser1]

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@moose282 wrote:

oops. carrier was rogers.. what do I do now?

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Click on question mark at the bottom right and use that window to open a ticket to the moderators.

[moose282]

oops. carrier was rogers.. what do I do now?

[cellphoneuser1]

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@moose282 wrote:

After setting everything up and putting in my new sim. I received a text saying go to public mobile.ca click "contact us" and complete the SIM and activation form. You'll need to provide the correct ESN/MEID from your previosu provider.

I cant find where to do this. I do not see the "contact us" link.

Thanks for your help.

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Don't look for that form. It is non existent. The text means porting didn't work  Which carrier is it? Don't use IMEI unless the number is a Speakout. Always use accout numner for other carriers.

[Anonymous · Accepted solution]

@moose282  - Did you take a new number, or are you porting in a number from your old provider?

If you are porting a number, and the information you provided was insufficient, or perhaps not accurate, Public mobile will need mor information from you to complete the transfer.  if you need to get in touch with the moderator team (PM staff), use SIMon the chat bot (question mark in lower corner).  Just type in a question like representative, and follow instructions to open a ticket.