eSIM to SIM activation

[Vito24]

Hello Team,

My current phone died, and I had eSIM on it now my temporary old phone does not support eSIMs. I bought SIM card from Tellus and have changed the card number on my account, but the SIM is not active. Do i have to wait or there is something else I need to do that is missing here?

Thanks a bunch for quick response.

[Vito24]

Update:
All good, now, had to wait for half an hour I guess. It just got activated. Thanks everyone.

[hTideGnow]

HI @Vito24 

did you try reboot your device once more as suggested above?

[Handy1]

@Vito24  First try rebooting the phone see if that helps 

[hTideGnow]

HI @Vito24 

you login to My account or on the app to update the sim card?  usually it will work after a device reboot. try once more

if same, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437