eSIM purchase error

[DanielSamaan]

I purchased an eSIM. During the purchase my app had 3 error messages that said it was having trouble processing the purchase. It then billed me for the eSIM without providing it for me. What do I do?

[computergeek541]

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@DanielSamaan wrote:

I purchased an eSIM. During the purchase my app had 3 error messages that said it was having trouble processing the purchase. It then billed me for the eSIM without providing it for me. What do I do?

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If you're already and existing customer, use the chatbot to open a ticket.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you're not yet a customer, send a private message to CS_Agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437