eSIM not working

[Gigii]

Hi there, @CS_Agent. I’m a new customer and I am transferring my phone number to Public. I have an iPhone 11 which I confirmed through your website was compatible with an eSIM. I am experiencing an issue where my network displays an SOS message. I believe I followed all of the steps to set up my eSIM correctly. Can someone assist me as I’m currently without a phone. Thank you. 

[Gigii]

They told me to come here, but I’ll try that too.

[Gigii]

Thanks, but we’ve tried this. We also left it overnight to give it as much time as possible to fix itself (if that was the issue).

[esjliv]

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@Gigii wrote:

Hi there, @CS_Agent. I’m a new customer and I am transferring my phone number to Public. I have an iPhone 11 which I confirmed through your website was compatible with an eSIM. I am experiencing an issue where my network displays an SOS message. I believe I followed all of the steps to set up my eSIM correctly. Can someone assist me as I’m currently without a phone. Thank you. 

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@Gigii  - restarting your phone may help with this message.

edit, actually there are many other troubleshooting things to check and do with this message, try these also: https://www.thetechedvocate.org/what-does-sos-only-mean-on-iphone-and-10-ways-to-fix-it/#:~:text=Res....

[Handy1]

@Gigii  You need support to re provision the sim for you . Please

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