eSIM not compatible

[General_Tao]

Hello, just tried to subscribe and I checked for eSim compatibility and it was supposed to be compatible. After purchasing the eSIM, tried to activate everything and I received an error message , eSIM is not compatible with my phone, have to contact an agent to get a refund. Thanks

 

[computergeek541]

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@General_Tao wrote:

Hello, just tried to subscribe and I checked for eSim compatibility and it was supposed to be compatible. After purchasing the eSIM, tried to activate everything and I received an error message , eSIM is not compatible with my phone, have to contact an agent to get a refund. Thanks

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I believe a refund to be unlikely unless you have a phone that doesn't have a SIM card slot. I believe that Public Mobile is more likely to provide a SIM card and have it sent to you.

[hTideGnow · Accepted solution]

HI @General_Tao 

What phone is that? S20?

It could be a false negative.  But check with support agent. Message them

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437