eSIM - new phone

[Devon69]

How do I get an e sim to my iPhone 17 pro I had a 13 pro max or transfer my phone number can you send me a QR code 

[hTideGnow]

hi @Devon69 

Sorry, unlike physical sim card, esim cannot be transferred from phone to phone, but you can buy a Free replacement. 

What you need to do is to download the PM app on the new phone, login to the app.  If you have trouble getting 2FA code via text, click Didn't receive code or Resend code and then choose Send email or Send voice message to get the 2FA code via email or voicemail (you can call yourself from another phone to retrieve the 2FA voice message)

After you logged  in the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5.  Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement.  You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

@Devon69 

download the Public Mobile app to your new cell; log in to your account and buy the new esim..it'll end up being a free replacement esim.

[softech]

@Devon69 

eSIM cannot be moved.  BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. 
(If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either "Send email" or "Send Voice Message")

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.   Wait for the app to confirm your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
     *  The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
     *  The eSIM must have been purchased at least 15 days prior to the new request.