eSIM failed activation

[Garfunk80]

Hi there. I tried activating eSIM on Friday and after a while, I received a “eSIM failed to activate” error message. I’ve logged 1 ticket and sent 3 PMs to support - still no response. On a whim, I purchased another eSIM using part of the $10 credit I had from a referral code. I deleted old, unactivated eSIM, and tried again through the app. I went through the process and for the second time, after about 5 min, I received the same “esim activation error message”. I’ve installed esims many times on my iPhone with no issues. Please help. 

[softech]

@Garfunk80 

i got your message and understand that your issue is still not resolved.  I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[Garfunk80]

Still no luck. I’m on “SOS Only”. Carrier profile says: Public Mobile 67.0 per above screenshot. 

[hTideGnow]

@Garfunk80 

your Cellular Plan Label should be Primary

since you said you had bought multiple, make sure only the latest one is enabled and set with Label Primary

check the Carrier Profile and make sure it is updated

then Reboot phone and click Reset network settings and it should work

[Garfunk80]

I’ve tried 3 eSIMs and while it has installed, none activated:

 

I’ve logged 4 tickets and no response. A quick ChatGPT search reveals the following: 

🔹 eSIM needs reprovisioning (very common)  Public Mobile has to “refresh” the SIM profile.

Can someone do this? 

[Garfunk80]

Yes, it’s already there and enabled, but not active (only SOS service). I assume this is a bot replying as I already mentioned that I have 1 ticket and 3 pms open since Friday. Would be nice to get some real support.  

[hTideGnow]

hi @Garfunk80 

can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if it is not there you will need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage