I was using Fizz for a very short time, then subscribed to Public Mobile (Flash Sale). I received a phone number transfer message and responded with "YES". I got a confirmation email and a text from Fizz saying that the "phone number transfer was approved." And I do believe that everything went smoothly; I followed the steps on the Public Mobile app, and I don't remember any error whatsoever. However, for some reason, I can't use my Public Mobile plan. The app says, "Your eSIM could not be installed. Please contact support." I sent a private message to customer service, but haven't received a response. It's been almost two days.
I am using an iPhone. I have a physical SIM with Rogers (canceled) and two eSIMs (Fizz and Public Mobile). I turned ON both eSIMs and turned off my physical SIM. I don't see any errors in the cellular settings. What do you suggest at this point? Should I send another message to customer service?
