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eSIM activation

Great Neighbour / Super Voisin

I have spent several hours trying to activate my eSIM. I have tried by using the QR code and I get the message, "Unable to activate eSIM". I'm looking for some help here, and don't want to be left down a deep hole as it appears many have fallen with this problem. Appreciate any assistance you can offer.


Mayor / Maire

HI @jpcherry 

so, the app didn't install it for you? Check the sim manager. 

if you don't see any PM sim installed, and QR code does not work, you will need to ask support agent to resend you another one.  Please submit ticket by direct message:        



there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on


if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM support by private messaging
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Need Help? Let's chat.