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down for maintenance

Alycatstraz
Good Citizen / Bon Citoyen

Honestly what's with the site, account page) ALWAYS being "down for maintenance"?? I feel this happens so regularly and it's not like I'm really noticing any significant changes to warrant this constantly inconveniencing me. 

1 ACCEPTED SOLUTION

Accepted Solutions

JK8
Mayor / Maire

@Alycatstraz 

 

More often than not the self service/rewards pages are down in the evenings. It is always better accessing your accounts in the day. Also always clear your browser cache. Close browser and then open a new window in incognito. Chrome or edge browser works well.

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13 REPLIES 13

parkerremy2
Good Citizen / Bon Citoyen

I couldn't agree more. It's pretty annoying 

JK8
Mayor / Maire

@Alycatstraz 

 

More often than not the self service/rewards pages are down in the evenings. It is always better accessing your accounts in the day. Also always clear your browser cache. Close browser and then open a new window in incognito. Chrome or edge browser works well.

JAC70
Good Citizen / Bon Citoyen

Apparently, it's a part and parcel of providing an inferior service to incentivize us to move to a premium product.   Pro tip: it won't be Telus.

darlicious
Mayor / Maire

@Alycatstraz 

We can only hope they fixing all the shortcomings of the new self serve. Would it be too much to ask that they only fix the broken things and not mess with the features that used to function perfectly fine? Great you can now download your payment and usage history but it cost us the ability to remove your credit card or make a payment that is less than your amount owing.

Advice
Great Neighbour / Super Voisin

I was just activating my sim and setting it up and the the site was down mid process, imagine that one.

Anyways hope things get better cheers!!

Yummy
Mayor / Maire

The only issue I experience from time to time is this, even before I log in:

Yummy_0-1659882254530.png

One or two page refreshes brings me to proper account page.

Alycatstraz
Good Citizen / Bon Citoyen

And once again my account page is down currently for maintenance just as it was last night and many times prior to that. It's a little bit ridiculous honestly

@Alycatstraz yup, it's down 😞

 

I hope they are bug fixing.  There certainly still have glitches to fix

darlicious
Mayor / Maire

@Alycatstraz 

You just have to turn a negative into a positive....I have gotten so used to it I instead am pleasantly surprised when it isn't down for maintenance. I am only concerned if the 611/IVR system is down for maintenance at the same time. That I was told should never happen but have run in to it on several occasions and was a contributing factor to me losing a referral's account to the 90 day cancellation of suspended accounts.