data issues?

[Wodahsshadow]

any one else is have data issues? mine was working this morning and now it has stopped?

[CalgaryTed]

Is anyone else experiencing a network outage in Calgary? I can't make or receive calls, and I have no mobile data. I've already tried restarting my phone, but nothing is working. Just wondering if this is a known issue in the area. It's already been over four hours.

[PamelaArcher]

data not working

[hTideGnow]

hi @Newdull 

happy to help

@Wodahsshadow  @Kaylek  @Wyatt4  @Gifraf 

please try Reboot your phone and click Reset network settings again

@Kaylek  it can be a simple trick, but doing so in the right time helps

[Newdull]

Toggling airplane mode on and off seems to have done the trick 

[Kaylek]

Ive been trying to get it fixed for a couple hours, public mobile is uselss

[hTideGnow]

hi @Newdull 

there could be some kind of outage in Ontario.

Try reboot phone and reset network settings. 

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Newdull]

Data is down in south western Ontario. Very frustrating when you can't get answers or help for the problem

[Kaylek]

You know very well the service interruption isnt why they want to switch. Its the absolute lack of customer service. Dont be dumb 

[Sansan]

Seems like an outage on Public Mobile's side. Message them to reprovision your acct for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below. 

[hTideGnow]

HI @Wyatt4 

many carriers have service interruption occasionally.  Keep changing carrier is not the answer

please try Reboot your phone and click Reset network settings and test

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Kaylek]

Im dealing with the same thing, all i keep getting is try restarting and resetting over and over again from all the community people. Absolutely no real customer service. If i were you id jump ship, im planningto as well

[Wyatt4]

I have no data as well even though I haven’t used it all.  Does anyone address these issues?  If not I’m switching providers.  They have no problem taking payment but they do have a problem providing the service you are paying for!

[hTideGnow]

hi @Gifraf 

someone in GTA mentioned similar issue.  It could be a network issue, but we don't know yet

please try Reboot your phone and click Reset network settings and test

[Gifraf]

And I don’t know why.  It just randomly stopped working. In the last half  of a billing cycle and I’ve used .37 percent of my allocation.  No nothing since this morning. 

[Kaylek]

This is what Im talking about, relying on other customers who dont have access to the backend, and not being able to contact anyone with backend privileges is ridiculous. You better hope you never have an issue with public because the odds of it being solved are slim to none. And sure maybe bitching doesnt change anything, but if i can prevent one person from fukking up and choosing public mobile then ive done a good thing

[hTideGnow]

---

@Kaylek wrote:

YES I HAVE!! IM ALSO NOT THE ONLY ONE HAVING ISSUES RIGHT NOW!!!!

---

HI @Kaylek 

I am just a customer trying to help

with only 2 or 3 posts, we cannot conclude it is a network issue.  It could be your device problem as well

[Kaylek]

YES I HAVE!! IM ALSO NOT THE ONLY ONE HAVING ISSUES RIGHT NOW!!!!

[hTideGnow]

---

@Kaylek wrote:

Obviously i restarted my phone before i came for help im not an idiot

---

HI @Kaylek 

but have you reset network settings?

[Kaylek]

Obviously i restarted my phone before i came for help im not an idiot. I have submitted a ticket. It is absolutely ridiculous that my only option is a broken ai chatbot that is unable to get a real person to help

[Kaylek]

Whatever you do do not buy a sim from these guys. They are scammers and fraudulent. They take your money but when it comes time to provide the paid for services they struggle. And there is no recourse or way of contacting the company as a frustrated customer. The savings provided are not enough to justify this level nonsense. PLEASE if you valueyour money and sanity, use a different carrier. 

[hTideGnow]

hi @Kaylek 

could be just local network issues

Try Reboot phone and Reset network settings

if same,  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Kaylek]

Yeah me too, i cant even send a text everything is down