current data period

[rdogg]

Hi

I just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wondering if this happens every time i start a new month ?

 Thanks

[srlawren]

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@gblackma wrote:

@rdogg that's probably your data usage for the whole time the phone was in use. You never set your data usage tracker. Stay safe.  

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@gblackma likely, yes.

@rdogg is this an iPhone, by chance?  

[gblackma]

@rdogg that's probably your data usage for the whole time the phone was in use. You never set your data usage tracker. Stay safe.  

[geopublic]

@rdogg  You need to sync your plan's start date with the start date on your phone's data usage app. Select the period to be 30 days or monthly. 

[dabr · Accepted solution]

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@rdogg wrote:

yes it is showing GB i just double checked

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@rdogg   It's more important what your account shows.  Log into your account and take a look under My Data/Add-ons to see how much data you have available as your phone counter may not be showing the same timeline as  your account cycle. 

[rdogg]

yes it is showing GB i just double checked

[rdogg]

it is on my phone

[srlawren]

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@rdogg wrote:

Hi

I just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wondering if this happens every time i start a new month ?

 Thanks

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@rdogg to be clear: are you sure it's showing 48.5 GB and not 48.5 MB ?  

[kb_mv]

@rdogg Post a screen shot of your self serve account page showing this. It will give us a better idea of what's going on. Remove personal info from the screenshot first.

[Anonymous]

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@rdogg wrote:

Hi

I just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wondering if this happens every time i start a new month ?

 Thanks

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On your phone? Or the overview counter?

If the overview counter then perhaps it's actually MB.