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Will I lose my current add-ons?

NickyDuenkel
Good Citizen / Bon Citoyen

I know this question has been asked before, but i see different conflicting answers, so am asking again!

I currently have a $15/month plan for 100 nation wide minutes and a bit of data. I'm thinking of upgrading to $20/month for unlimited minutes and 3GB data. But, i don't want to lose my current add ons by making this change. I currently had international minutes, some extra canada wide minutes, add ons as well as some extra data. I won't need to extra canada wide minutes as the upgrade has unlimited nation wide minutes, but I don't want to lose the international minutes or extra data add ons. Can someone assure me this won't happen if i change subscriptions? Thanks!

7 REPLIES 7

NickyDuenkel
Good Citizen / Bon Citoyen

Well, not only did I lose my add-ons, but I was disconnected from my plan for 24 hours. Very frustrating! I imagine the disconnection was just a technical error but losing the add-ons? I understand losing the extra Canada wide minutes add-on as the new plan has unlimited Canada wide minutes. But I don’t understand why I lost my extra data add ons or my international minutes add ons. I was assured by several folks here that this would not happen so I’m very disappointed.. 😞

NickyDuenkel
Good Citizen / Bon Citoyen

and yet when i go to Change upon Renewal i get this message which seems to be saying i will indeed lose my current add ons????? I'm so confused...

  • our new subscription will take effect on your next renewal date and you won’t be charged until then. This change replaces any other future-dated plan changes. After changing your plan, your current promotions will no longer be valid.
  • Additionally, data add-ons associated with your current subscription may become incompatible if you change your subscription.
  • Promos added will only be applicable upon subscription renewal.

@NickyDuenkel 

Any add-on and rewards will be unaffected with plan change, they all will stay in your account as before 

A reminder, when making plan change, use Change on Renewal to schedule the change 

NickyDuenkel
Good Citizen / Bon Citoyen

thanks! I don't actually need the data but would like the unlimited minutes (and will make good use of the data!)

Chalupa_Batman
Mayor / Maire

@NickyDuenkel wrote:

I know this question has been asked before, but i see different conflicting answers, so am asking again!

I currently have a $15/month plan for 100 nation wide minutes and a bit of data. I'm thinking of upgrading to $20/month for unlimited minutes and 3GB data. But, i don't want to lose my current add ons by making this change. I currently had international minutes, some extra canada wide minutes, add ons as well as some extra data. I won't need to extra canada wide minutes as the upgrade has unlimited nation wide minutes, but I don't want to lose the international minutes or extra data add ons. Can someone assure me this won't happen if i change subscriptions? Thanks!


Hey @NickyDuenkel 

I can tell you this much. I had the exact same plan you did. I have a ton of "Christmas Gifts" from Public Mobile over the years and I changed to the $15 unlimited plan with no data. I didn't lose a single thing. Granted I do have a 500 Canada Long Distance minutes that I paid $5 for when I had that plan, which is now no longer usable since it's unlimited. The simple fact is this. In the near future, you will have to change your plan anyways as 3G will eventually fade. 

With that being said, the plan you want is pretty decent. I'm sure you've seen, for $3 more you can get the 6GB plan. I think you'd be making the right choice by picking the 3GB plan instead at $20 just in case there is a better offer in the future for $21. Once again, I assure you, you will not lose anything. You should take a screenshot if you'd like for your own peace of mind of all your addons to confirm later.

hTideGnow
Mayor / Maire

HI @NickyDuenkel 

no, you won't lose any of your current addon, it is safe to make a plan change.

but just to make sure you understand, the $15 plan is grandfathered now, so, you change it and you won't get it back if you ever regret 🙂

but the $20 is a good deal if you need the data

hairbag1
Mayor / Maire

@NickyDuenkel 

upgrade to whatever plan you wish...you won't lose any of those add-ons. You keep them until you use 'em or you quit PM.

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