- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 04:49 PM - edited 01-05-2022 12:34 PM
Hi
I just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wondering if this happens every time i start a new month ?
Thanks
Solved! Go to Solution.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-18-2020 12:25 AM
@gblackma wrote:@rdogg that's probably your data usage for the whole time the phone was in use. You never set your data usage tracker. Stay safe.
@gblackma likely, yes.
@rdogg is this an iPhone, by chance?
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 08:26 PM
@rdogg that's probably your data usage for the whole time the phone was in use. You never set your data usage tracker. Stay safe.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 08:24 PM
@rdogg You need to sync your plan's start date with the start date on your phone's data usage app. Select the period to be 30 days or monthly.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 08:23 PM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 08:19 PM
yes it is showing GB i just double checked
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 08:17 PM
it is on my phone
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 06:14 PM
@rdogg wrote:Hi
I just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wondering if this happens every time i start a new month ?
Thanks
@rdogg to be clear: are you sure it's showing 48.5 GB and not 48.5 MB ?
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 04:53 PM
@rdogg Post a screen shot of your self serve account page showing this. It will give us a better idea of what's going on. Remove personal info from the screenshot first.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 04:52 PM
@rdogg wrote:Hi
I just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wondering if this happens every time i start a new month ?
Thanks
On your phone? Or the overview counter?
If the overview counter then perhaps it's actually MB.