@cs_agent can't find email registered with the phone number

[lin1395]

i tried to use forgot email option but didn't receive any email notification.

can't access to my account with the email address and don't know any account infomercial as a result.

I know I'm paying every month for 10.17. I just need the reference code to allow mu wife have 10 credit and I have 1 dollar discount.

please help

[BKNS27]

@lin1395 

If you are not getting a email notification with the email you entered then this means that there is no such email in the PM system.

I am just wondering if you registered a Eversafe ID since all members must create an ID account so your account email and Community email will be merged. Click on Sign Up if you haven't create one.

 

[softech · Accepted solution]

@lin1395 your phone with PM is working?

no worry, look like you just need support help to lookup the email address used (or maybe you never have one setup before if you activated in store).  Just message support here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there