credit card payment

[Rietta]

I need to change my payment information because I have a new credit card. The other one is deactivated.  How do i do that?

[walker1]

@Rietta 

You'll probably have better success if you try to do that while on a computer or laptop instead of your mobile phone.

But you'll still want to login to your account using a browser in incognito or private mode first.

[Rietta]

I found update but after putting in info I'm told 'oops. Something went wrong, try again later'

[Meow]

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@Rietta wrote:

It doesnt show 'update' just manage payment method. it is set to pre-authorized

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Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Rietta]

It doesnt show 'update' just manage payment method. it is set to pre-authorized

[will13am]

@Rietta , you can change your credit card by going into the self serve account, payments tab.  Please use incognito mode on the browser. 

[JK8]

@Rietta 

Log into self service and choose the Payment tab and then you can change the cc on file. Clear your browser cache and go incognito when using self service.

[Meow]

Log in to your account and - Payments