credit card payment

[Ghan53]

I update my credit card as the credit card date expired.How long it take to reactivate my phone

[Meow]

If you updated your CC before renewal date, all is set up.

But if your service was suspended AND then you updated your CC then you have to pay bill manually topping up to plan cost and service should be reactivated.

[darlicious]

@Ghan53 

Now that you updated your card if your services are suspended you must make a manual top up payment to cover your plan amount. ie. $25. Go to the payment page. Choose other amount. Enter your payment amount. Confirm and submit your payment. Your service should automatically reactivate.

If it does not then go to the plan's or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan will now be automatically reactivated. Log out and reboot your phone.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech · Accepted solution]

@Ghan53    After an Autopay failure, PM won't trigger another one automatically. 

In this case, You have to manually make a payment now to reactivate your service

Please login to My Account, Payment Tab, One time payment

       

First try to pay by Amount Due, if it works, good

If it didn't go through, then try again with "Other (Enter the desired payment amount)" option and manually enter your Plan Amount.

Once payment made successfully, check if there is a button "Reactivate current plan" still there, if so, click on it

Then logoff from My Account and Reboot the phone and it should be good