creating an account

[kjnickel]

My wife's email address always appears when attempting to create my account 

[BKNS27 · Accepted solution]

@kjnickel 

Clear the cookie on your browser. Cookies will store all information entered in the past.

[CountyDownIeUk]

Forum not working properly ...... not showing who is responding to who. 

[Quigley]

Hum....    Why didn't I think of that idea?

[toppy]

@kjnickel Try using a browser in incognito or private mode.  

[CountyDownIeUk]

Are you using a browser that remembers logins? Or an iPad or iPhone that can do as well?

[softech]

@kjnickel  are you trying to activate new PM service for yourself?

or you have a PM service now and just don't have a My Account login yet?

If you are activating new account, then go to the activation portal https://activate.publicmobile.ca/ and use your email to activate (not your wife's)

if you are an existing PM customer already but just need to create a new My Account, you will need PM support to help you with that.  Please open a "Forgot Password" type of ticket of this request:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Outdoorsman]

@kjnickel hi if you are trying to "create" an account go here  https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7w...

[Meow]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

You need unique email. Can you override your wife's?

[Quigley]

@kjnickel 

Try using a browser in incognito or private mode.