could not login and proceed the application

[hajarNB]

Hi There, 

I just bought a Sim card and made an application, I want to activate my subscription, but every time I log in, I got out of the web/app and find the following message.

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Try Again

I tried from different devices and mobile phones but was unsuccessful. 

Yours

HajarNB

[hajarNB]

I did Mayor, from yesterday, several times.

[Andy85]

Hey @hajarNB ! Try repeating the steps after clearing your cache on your web browser settings. You can also try to sign up using the incognito browser. Let us know if that doesn't fix it 🙂

[hTideGnow]

hi @hajarNB you used the app to activate.  If not, please use the app

if already using app, Uninstall and reinstall the app and try

but wait a hour to try again or try different card

[hajarNB]

I did, 

Not possible

[hajarNB]

I did, not possible

[Chalupa_Batman]

You used the app to sign up with PM?

How to sign up with Public Mobile

[Hollister]

@hajarNB 

Try clearing your browser cache and open a new browser window in incognito/private mode.