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confused

Marias_Man2016
Good Citizen / Bon Citoyen

i bought a replacement phone and transfered sim card everything is worki g great till i went to use my data and turned it on everything looks good but have no data at all....wifi text phone calls everything is working but my data can someone help 

5 REPLIES 5

Marias_Man2016
Good Citizen / Bon Citoyen

yes i put in all the values for the APN and it worked i never knew about the APN i was looking at it too

jp2
Deputy Mayor / Adjoint au Maire

Hopefully it will work for you once you input those settings using the link I provided. Let us know if you still are having problems 

Luddite
Oracle
Oracle

a) Make/model of your new phone?

b) Do you see data under My Add-ons in your account?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Marias_Man2016
Good Citizen / Bon Citoyen

no i didn't set up APN settings wasn't sure what they were supoose to be

jp2
Deputy Mayor / Adjoint au Maire

Did you put in the right APN settings? 

For data to work on your phone using the Public Mobile network you must setup the APN (Access point names) settings. Click here to see the APN setup article.

 

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