confirmation sent to old number

[CNP1]

hi wife can't get into her account they are sending text to her old number,  can anybody help? they are charging us for 2 months and we don't even have a phone with them, she ended up going with Bell because we couldn't get public mobile to work

[CNP1]

thanks wife sent message in the community forum, waiting for a response,  not being able to talk to someone doesn't work very frustrating 

[golfball]

You won't be able to access an account if you have deactivated your service as it is will be automatically closed. You'll need to get in contact with support.

To contact support you can submit a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just keep an eye out for a response.