E-sim TRANSFER from iphone SE to iPhone 12

[Charlotte7621]

Hello,

My phone was stolen and yesterday I moved my number onto an old iPhone SE to make sure my data’s was put being used by the thief’s, I purchased a SIM card. My mother gave me her old iPhone 12 yesterday and i am trying to transfer my e sim onto here but it was unsuccessful and said to contact public mobile. Could you help me with this problem?

Kind Regards, 

Charlotte Germain

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[softech]

@Charlotte7621 

are you going to use physical sim card or eSIM?

but you might need PM support to help

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage