05-15-2020 09:06 PM - edited 01-05-2022 10:48 AM
05-16-2020 03:25 AM
Welcome to PM, be patient, hopefully, phone, is working, again, it could, be a number of things, including the phone itself, keep us posted. We like to help.
05-15-2020 10:57 PM - edited 05-15-2020 10:58 PM
@karon , am guessing this issue has NOT been solved. Okay, we checked the number. Looks good to us.
I am guessing that you just ported over from another provider, which means it's still porting over which can take about three hours. Granted, when I came over from Fido, it was quick as ice, so, am only guessing what the issue is.
If by chance this issue has been resolved, close the post so that we won't post again and bother you again. And if not, please post more information so we can help in way we can!
All the best to you. Stay safe and stay home!
05-15-2020 10:10 PM
@karon Can you give us more information? What do you mean "it is not working"? Is your account active? Did you restart your phone? Did you port your number? Can you call and text but no data?
05-15-2020 09:51 PM
05-15-2020 09:25 PM
Edit your post if you don't want any spam calls as anyone can read your post.
Login to your self-serve account.
If your account status is active, can you call out? send text? use mobile data?
We need more info before we can help you.
05-15-2020 09:11 PM - edited 05-15-2020 09:15 PM
@karon Hello you are on a public forum please click on the three dots top right corner to edit your post so other people will not see your personal information Can you give us a little more information what is not working everything ? If you dial *611 is your account active or suspended?What plan are you on?