charmaineb

[charmaineb]

cant sign int my account and have changed password 5 times

[Meow]

After changing password you have to wait 2-30min in order to try to log in again.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If nothing works, contact agent for assistance.

[softech]

@charmaineb   what exact error you got?  Page Expired? or an error with Hex code?

Try again to login using Incognito mode and try type in the last email you reset to.  Type it in and do not pick from the browser saved password list

if that still does not work,  PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@charmaineb  Ask support to help you re gain  access 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )