charged twice on my credit card

[Telefon1577]

I was charged twice on my credit card once July 16th and once July17th with $46

so what can I do.

I checked already my public mobile statement  but it will not show both charges...

thank you for help

[dabr]

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@Telefon1577 wrote:

where can I see my selfserve account ?

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Click My Account top right of this post.

[Telefon1577]

where can I see my selfserve account ?

[dabr]

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@Telefon1577 wrote:

I was charged twice on my credit card once July 16th and once July17th with $46

so what can I do.

I checked already my public mobile statement  but it will not show both charges...

thank you for help

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You can send a message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or you can check your selfserve account and see if the extra charges are sitting in your account, in which case they'll be used to pay for next month's renewal.   If you don't see any funds in your account, then message the moderators and they will give you a credit for the overpayment. 

Hearing back from them could take 2 to 3 days right now.

[shskr]

You will have to contact the moderators to get access, you can send them a private message here: link

Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.

[shskr]

You will have to contact the moderators to get access, you can send them a private message here: link

Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.

[shskr]

Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.