No button ‘Add Funds with Credit/Debit Card’

[dimi4a]

I dont have button ‘Add Funds with Credit/Debit Card’ , but I need to pay with my card

[BKNS27]

@dimi4a 

You can make a manual payment by calling 1-855-4PUBLIC from another phone while a CS_Agent help you access your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[dimi4a]

Link is not working, just showing “loading”

[Handy1]

@dimi4a  You can use the credit card on file  dialing *611  to but you need to know the PIN number in account . If your unsure of your PIN you can update that here first @dimi4a 

PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin

[hTideGnow]

hi @dimi4a 

yes, the button not there for anyone who signed up in the past year.  Please use the link I provided above 

[dimi4a]

Thanks, but I have newest version and the button still doesnt show. 
Can it be related to the fact that I entered new bank card for payment?

[hTideGnow]

hi @dimi4a  please use this direct link to add fund

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[Handy1]

@dimi4a  

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

can also do this in the app also and a third option is to buy payment vouchers from shoppers drug mart 7-1- shell gas station and load the funds *611 from your phone 

[Chalupa_Batman]

Hello @dimi4a 

If you are using the app, please check the app store as there was a newer version update for both Android and iPhone.