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changing credit card

Debster119
Good Citizen / Bon Citoyen

My credit card # was stolen online & now I have to add a new credit card..

please help me on how to change from my old to my new card 

1 ACCEPTED SOLUTION

Accepted Solutions

OK, @Debster119 

 

Click the PAYMENT tab, then you'll see Manage My Card near bottom left.

 

It's in small font, but it's there.

View solution in original post

13 REPLIES 13

JK8
Mayor / Maire

@Debster119 

 

Log into self service to replace your card.

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walker1
Deputy Mayor / Adjoint au Maire

@Debster119 

From inside your selfservice account, click on the payment button and then on manage my payment method.

You can update your payment card from there ☺️

 

Once you make the change , you'll get a confirmation message that it was done correctly.

Don't worry, IT'S EASY.

hTideGnow
Mayor / Maire

@Debster119   you can update the credit card by logging into My Account, select Payment Tab and click Manage my card (at the very bottom), then click Replace this credit card and then you can update your new credit card there

HALIMACS
Mayor / Maire

@Debster119 

 

Before logging into your self-serve account to update credit card details, recommend following this procedure to avoid the common glitches that sometimes occur with this process:

 

  1. Clear your browser's cache & cookies
  2. Use incognito mode
  3. Now, log into your self-serve account
  4. Click Payment tab
  5. Select "Manage My Card"
  6. Select "replace card"
  7. Type your address exactly as from your billing statement
  8.  Don't use a space in the postal code
  9.  Use ALL CAPS if necessary
  10.  Type everything, not letting autofill complete any fields

Debster119
Good Citizen / Bon Citoyen

how do I Log into self-service to replace my card?

walker1
Deputy Mayor / Adjoint au Maire

@Debster119 

You'll need the email address and password that you chose when you set up your account and sim card ☺️

 

First click on the menu box in the upper right corner of this page.  Then click on my account.


@Debster119 wrote:

how do I Log into self-service to replace my card?


@Debster119    https://selfserve.publicmobile.ca/self-registration/

go there to register

Debster119
Good Citizen / Bon Citoyen

how do I get to the self serve account?

It's here, @Debster119 :

 

https://selfserve.publicmobile.ca/

 

From here, you can either login or register for your self-serve account by tapping Create Account.