changing credit card info

[ccwhUo56E9RUreg]

My credit card expires soon, and I went to go change it, but there are no obvious options.

1) Tried to look everywhere in my profile

2) Removed auto pay then tried to re-add it.  All that happens, is my old CC was just auto re-added.

Can Public Mobile please add an option to change payment info on the My Profile in the dashboard? The section where you can EDIT everything doesn't have credit card options.  It only has Edit Profile | Change Your Password | Change Your Security Question | Change Sim Card | Reset Voicemail Password | Change Number

Changing your CC info  should be an easy to locate option, not a hidden one. 😕

[ekfyee]

Nevermind softech.

I was updating by typing the start date the entire time, how clueless I was!.  I have been able to update it now.

Thanks for your reply!

[softech]

@ekfyee   Not sure if you have tried too many times, multiple failed attempts will trigger a Fraud lock on PM side

I suggest you to open ticket with PM to confirm if  they need to release the lock and have them assist further:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble opening ticket with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[ekfyee]

I have tried this method, only to receive an error when I type in my updated credit card info..I am also trying to update my card as it is expiring in 7 days but it has the same card number but a different CVV code...I am on autopay

[softech]

@ccwhUo56E9RUreg   I agree the link is "well-hidden".  Many customers have to open a post like yours.  i hope PM will make some proper change in the future.

[ccwhUo56E9RUreg]

Thanks!  I don't understand why it's so hidden.  You guys should seriously consider adding that to the Dashboard.  It's pretty bad when you need to ask this as a question instead of just easily/conviniently self serving in the dashboard.

[softech · Accepted solution]

@ccwhUo56E9RUreg   Yes, you can update your credit card info.   and Yes, the option is "well-hidden" unfortunately 

Just login to My Account, click Payment tab  (https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/),

click Manage my card at the bottom and Replace this credit card to update your CC info

** yes, the Mange my card option is a bit hidden and not obvious 😞

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/