changed subscription/ double charged

[lostboy1]

I just saw the can/us subscription deal and it looked to be a good deal so I changed to it.  Same total price as my old one.  It gave me the choice to change now or change at next billing and I chose now.  Usually given this sort of scenario there is a secondary screen asking you to confirm, but not the case here. I didn't realize it was going to charge me the full amount right now, as it was the same price as my current plan was that I just paid for a few days ago.  I have essentially been double billed for this period.  Is this something I can get reversed and update instead at my next billing cycle?

[Phil_Adelphus]

@lostboy1   Usually there are no pro-rated refunds if you choose "change now" which is why it's always recommended to "change on renewal" so as not to lose out. You can ask customer service though, submit a ticket at the chat icon bottom right of this page.

[Sansan · Accepted solution]

@lostboy1 technically, there are no refunds or pro rating when changing plans; hense the change on Renewal option.

However,  you might get lucky.  Use the chatbot to create a ticket and ask if they can credit you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html