changed plan accepted payment sayin due credit and payment next month

[blanco]

i changed my plan today to a lower one, old one was grandfathered. YOU took my payment now it says next payment due OCT 26 2016 with credit of $9. You no longer have live customer serivce.....and my line is down. I have liked your service since before you were bought out, now you are screwing with my money i have multiple lines up.Yet this plan change didnt take and no one live to help solve it, so yes its a not so pleasent message....i paid it updates next month is the due date, but when i make a call says call 611 for what, for automated messages that dont lead to any help with my payment.

[GerryV]

Hi Shazia,

Thanks 

Gerry

[Shazia_K]

Hey @GerryV, 

Sorry for that!

I have adjusted your account, please verify your self-serve account to see changes.

Thanks,

Shazia

[blanco]

thank you! sorry for going off online, just when it says call 611 for help.... there really is no solution they should have a different message thanks again!! i'm active again for this line next time i'll just PM you. have a great day!

[GerryV]

Hi

I changed my plan back in August from 90 days to 30 days and paid the 27.00 fee.  The plan did not change so again I paid an additional 27 on Sept 1.  Plan changed but I was unable to make either a provincial long distance or local call. Got that fixed on Sept 4 and didn't notice at the time that one of the $27.00 was deducted for international texting and 10 day plan.   

I should still have a balance of $27.00 for October.  Please check into this for me. 

Thank you for your attention in this matter.

Gerry

[Shazia_K]

@blanco, 

Can you restart your phone? this is the plan that I activated for you 😉

Thanks, 

Shazia

[blanco]

thank you this is the plan i was switching to 

[Shazia_K]

Hey @blanco, 

I'm sorry about this, 

I did receive a private message from you, I'm just reviewing your account right now and I will reply back to your private message shortly. 

Thanks,

Shazia

[blanco]

thanks, im new to just using the forums. Don't know if they sent out a email stating that live support was done. I'll send a pm now. Thanks again.

[Pier]

Hi @blanco,

 I'm sorry to hear that you have problem with your changing plan and that makes you upset. This kind of problem could be resolved once you send a private message to @Shazia_K, @Mary_M and they will assist you asap. 

Be patient and you'll the assistance you want.

[blanco]

On top of that i added $45 to a 42 dollar plan. Even if your system thought i owed $28, it's off when my last plan was $57 heres the pic to prove it

[blanco]

either fix my plan,or tell me to pay the remaining, i dont need it to tell me my plan change was accepted, and you take my money. i was lowering it since,i didnt need some things on the plan.

the reason i'm upset, is that this has never happend. YOUR service tells me to call 611 for  help " BUT NO HElP IS OFFERED" no live operators. this line needs to be active, the webpage says it's active.... BUT its  not. 

[blanco]

just wondering wtf is the message for calling 611, when i call it none of the options offer a solution??? you used to have live support guess the venture for telus was cutting out jobs to increase revenue?