change plan

[xmpham]

i try to change my current plan

3GB for 26$ ( call and text only in Quebec)

to 4GB for 24$ ( call and text all over canada)

but when I go to my account to change my subscription this plan is not available in the option.

thank you 

[Chalupa_Batman]

Please let us know if you were successful. We love hearing good news here! 

[xmpham]

thank you so much yes i submitted a ticket ! waiting for a response 😉

[hTideGnow]

HI @xmpham 

the $24 4GB is for new activation only, not existing

however, You can check with PM agent.   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

But remember, that plan supposed to be for new activation, so agent might decline your request, although some reported they got it.

[Chalupa_Batman]

Hello @xmpham 

If you're looking to upgrade, you can ask politely to a CS Agent. Here's the link

I upgraded from the $25 5GB 3G plan to the $29 30GB 4G plan. Just note, they will only "upgrade" and not downgrade. I give full credit to @Handy1  and @kb_mv for sharing this with the community. 

Reach out to a CS Agent and ask very nicely.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437