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change my email

Great Neighbour / Super Voisin

I would like to change my email address on my account.  How 


Mayor / Maire

You'll need customer support to do this for you, @Susieq23 .   You can contact them below.


When doing this, it's also a good idea to change your Community e-mail as well.  You can do that yourself by tapping your Avatar upper right, going down to My Settings and change it there. 


To contact a Customer Support Agent, there are 2 methods:


  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.


Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

@Susieq23  To change your email you need supports help to do this 

Getting support / submit ticket


  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 


Or while your already here and logged in the community


  • you can send a private message to our  CS_Agents by clicking here.


Model Citizen / Citoyen Modèle

This question gets asked often around here and you can get it changed by asking customer support agents and use this link.

Need Help? Let's chat.