change e-mail

[macrimariap]

how do I do that?

[Anonymous]

@Mama9897 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will change for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[hTideGnow]

@Mama9897   if  you meant to change the email address used on the Community, you can do so yourself via My Setting

if you want to change email address used for Self Serve My Account, you will have to open a ticket with PM Support to have them change for you.  click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Change username
2. Click " Forgot Self-Serve Email"
3. Click "Contact Us"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Mama9897]

I want to change e-mail address how to do it?

,

[esjliv]

@macrimariap 

Contact Moderators via private message using this link.

Note: Community Rewards earned by using the same email for your Self-Serve and Community accounts.

[popping]

@macrimariap 

PM self-serve account uses your email address as the username.  Therefore, you need to ask moderator to change your email address.

But you can change your email address on your community account by going to your commun ity account settings.

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Dunkman · Accepted solution]

@macrimariap 

If you want to change email for your self service account, you will need to contact moderator.  If you want to change email for your community forum, you can do it yourself in your community forum profile.  

[RossN]

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@macrimariap wrote:

how do I do that?

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@macrimariap you can contact a moderator click on ? Bottom right corner ask Simon to speak to a human this will generate a ticket to contact a moderator mention email change  response time is 2 to 48 hours check envelope top right corner for response