cant remember email

[kevinmacneill]

like a dummy we created an account for our 14 year old who doesnt use email and now we want to add on to his plan and cant remember anything. what do we do ? we have a pretty good idea of the password , but drawing a blank on the email. 

[Camera4617]

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@kevinmacneill wrote:

like a dummy we created an account for our 14 year old who doesnt use email and now we want to add on to his plan and cant remember anything. what do we do ? we have a pretty good idea of the password , but drawing a blank on the email. 

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Many people easily miss the part that email and passwords are critical info when creating an account as this is online service only. I cannot remember registration process, but if not doing already, PM should ask users for email verification by sending a code and requesting that code in the process. Many companies do that to ensure validity of email. If PM is already doing this, then there is not much else they can do, it is up to users to keep that info.

[Anonymous]

@kevinmacneill 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[HALIMACS]

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@kevinmacneill wrote:

like a dummy we created an account for our 14 year old who doesnt use email and now we want to add on to his plan and cant remember anything. what do we do ? we have a pretty good idea of the password , but drawing a blank on the email. 

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@kevinmacneill 

Click on your air balloon avatar above, then go down to My Settings.

Could the e-mail address being used for your Community account displaying there also be the one you registered with your self-serve account?

Give that one a try with the password you know.

[hTideGnow · Accepted solution]

@kevinmacneill   did you try to use the Forgot Password link?  you can enter as many time , if you get the correct one , it will as you for the Security Question and the step 2.  So, at that time, you know the email address and you can try logging on with the password you have

If you cannot get the email address used that way, you can open a ticket with PM to have the credentials reset.   

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Dunkman]

@kevinmacneill 

You can check your various email accounts.  You should have received a welcome email when you first emailed.  

You can also try to reset your password.  Try your various email address to see whether you receive the reset password email.  

https://selfserve.publicmobile.ca/forgot-password/

You could also buy add ons by dialing 611 on the phone.  

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

Finally, if you are still unable, you will need to contact customer service agent. 

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: I can't login.  Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).