05-11-2023
10:21 PM
- last edited on
05-12-2023
12:52 AM
by
computergeek541
05-13-2023 12:07 AM
@Tsawwassen wrote:Use your old email to log in - and then update your profile. For verification select PM to sent you the code by text. Good luck.
Cswaterman has already indicated that logging in didn't work, but assuming that the customer did get into the account, there is no option to update/change the e-mail address from within the Self Serve account. As both @softech and @Handy1 have correctly stated, a customer support agent must make this change.
05-12-2023 10:35 AM
Use your old email to log in - and then update your profile. For verification select PM to sent you the code by text. Good luck.
05-11-2023 10:23 PM
@cswaterman Only support can help you change your email
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
05-11-2023 10:22 PM
Only PM support can help with changing email addressed used on My Account login, please open ticket with them:
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot
First type "Change my Self-serve email", then click "Contact Us", then click "Click here to submit a ticket ↗ "
Next, enter your Community login, click "Next" at "1. Select an issue category", then follow the steps to complete the ticket submission.
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there