cant log in

[Jimin1]

I purchase a subscription and activated my sim using the wrong phone. I deleted esim that got activated on the wrong phone. Now i cannot log into my account using the correct phone because it keeps telling me to key-in the code that keeps going to my “new phone number but I have no way to access it.

[CSA_PM]

Thank you for the escalation!

The customer is already in contact with an agent.

[hTideGnow]

hi @Jimin1 

you shouldn't delete your esim yet

you should have download PM app on the new phone, login and purchase new esim first

at this time, only PM support agent can help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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