Number Transfer Problem

[Bverriet]

Hello. New to public mobile , transferred number , my public eSIM is active and has signal, however I cannot enable iMessage or receive calls. Seems like the port is stuck, how do I correct this 

thanks in advance 

[CSA_PM]

Thank you for the escalation!

The customer is already in contact with an agent.

[hTideGnow]

hi @Bverriet 

let me get you a direct contact

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[Chalupa_Batman]

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@Bverriet wrote:

Hello. New to public mobile , transferred number , my public eSIM is active and has signal, however I cannot enable iMessage or receive calls. Seems like the port is stuck, how do I correct this 

thanks in advance 

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The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

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