09-13-2022 06:46 PM - last edited on 09-13-2022 10:15 PM by computergeek541
I got a new sim card and I still can't connect to the internet unless it is on wifi
09-14-2022 12:32 PM
@johnguenther so, your old sim card still works ?? if you check My Account using Incognito mode, chexk profile page, is it showing the old sim number or new??
either way, I think you should open ticket with PM support if you have not done so
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
09-14-2022 12:16 PM
I changed the sim card in the phone that didn't work. When I put the sim card that works into the other phone it will work in that phone but the new sim card doesn't work in either phone. I changed the sim number in the proper account but it will now say that the sim card is locked
09-14-2022 12:13 PM
The new sim card doesn't work in either phone. I requested the change sim card in my account
09-13-2022 08:41 PM
@johnguenther wrote:the carrier profile shows public mobile and we it works when I text his phone. When we put my sim card in his phone it works but does not work in my phone when I put the new one in it. I changed the sim card number on his account
@johnguenther - I am a little lost, so i'd like to try and understand.
When you said new sim card, was this a new public mobile activation; or an existing account that you lost/damaged a current sim card and needed to replace it?
09-13-2022 07:57 PM - edited 09-13-2022 07:58 PM
So the question remains...are you new here or have you been here a while.
I'm concerned about you changing sim numbers.
What have you done? It sounds like you needed to change sim on your account...not your friend. From the top, what did you do with your new sim?
09-13-2022 07:56 PM
@johnguenther wrote:the carrier profile shows public mobile and we it works when I text his phone. When we put my sim card in his phone it works but does not work in my phone when I put the new one in it. I changed the sim card number on his account
HI @johnguenther ,
"When we put my sim card in his phone it works but does not work in my phone when I put the new one in it. "
one second, you have went into your My Account and requested Change sim card , right? you need to do that to tie your new sim card with your account
If you did , so, basically the new sim card works in another phone? but just not yours?
09-13-2022 07:53 PM
We have done all these things. I haven't used the community for help before
09-13-2022 07:52 PM
the carrier profile shows public mobile and we it works when I text his phone. When we put my sim card in his phone it works but does not work in my phone when I put the new one in it. I changed the sim card number on his account
09-13-2022 07:33 PM
So, text and voice calls working just no data?
Is that an iPhone that you have or Android?
If iPhone, then make sure the carrier profile is updated
if Android, can you give a screenshot of the APN settings? there are many entries and they are all important. An extra space could screw up
And, you have another phone to text your sim card?
09-13-2022 07:29 PM
you still not work, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.
type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.
If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check inbox(top right corner envelope icon) for response from CS_Agent.
09-13-2022 07:05 PM
I can do both just no data
09-13-2022 06:59 PM - edited 09-13-2022 07:01 PM
And of course you turned cellular data on? Assuming Safari, is it set to be able to use cellular data?
Adding - are you new here or have you been here for a bit?
09-13-2022 06:59 PM
09-13-2022 06:57 PM
I have data with my add on
09-13-2022 06:57 PM
sp.mb.com
09-13-2022 06:56 PM
Android or iOS? I suspect APN settings.
09-13-2022 06:54 PM
What are the current network settings?
09-13-2022 06:54 PM
Login to your account ay data left, or you used all.
09-13-2022 06:53 PM
yes
09-13-2022 06:52 PM
Yes, I just can't use the internet other than wifi
09-13-2022 06:51 PM
I did that and it still doesn't work
09-13-2022 06:50 PM
reset network settings, reboot phone.
09-13-2022 06:48 PM
Can you call and text?