cant call out or receive calls

[susanmullen]

Have turned phone off twice and taken sim card out, still no service. Did voice message and password. why no phone or texting either

[susanmullen]

new account, no outage, sim good, data good, number transferred.

[softech]

@susanmullen 

does data work?

do you have another phone to test the PM sim card?

and you check My Account to confirm account is active?

if account is active, and you still don't have voice and text service, please open ticket with PM support.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there       

[Handy1]

@susanmullen  Can you confirm that your account is active and not suspended ? 

also check 

Outage map in your area:

https://istheservicedowncanada.com/