cannot connect to USA network for roaming,

[Florakan1]

Customer agent, give back the 25 dollars credit to my account.  At least they are responsible for the add-on error. The agent is helpful. 

[Florakan1]

I went back to Canada already, thank you. 

[HALIMACS]

Are you in Alaska @Florakan1 ?

Can you try your PM SIM card in a different device to see if it can connect to available US networks?

[DennyCrane]

@Florakan1 Help us, help you. You gotta give us more than that if you want help. We are just customers, like you. I gave a few suggestions and asked a number of questions to help us narrow down your problem.

[Florakan1]

Thanks, There is no T-Mobile to connect. only AT&T, but cannot connect

[DennyCrane]

Do you have any bars? From your phone do you have your Network Selection set to Automatic? If that isn't working, try to manually connect to T-Mobile. Also try setting your Preferred Network to 4G rather than 5G.

Where are you in the US? Did you purchase a US roaming add-on? If so, which one? Does it include calls, texts, data? All of the above? It needs to say Roaming; international long distance and texting is not the same as roaming. Or do you have a Can/US plan? Is your plan at home active?

What phone are you using?