I can call local numbers and long distance numbers, but I get a response that my call cannot be completed when I try to call a toll-free number like 1-8xx-xxx-xxxx. ???? I have a 3-country public mobile plan
that's a known issue that only Customer Support can fix for you.. Click the orange chat bubble on lower right side of the page to start the process. Then watch the Community inbox will be highlighted when they respond.
did you recently travel? Yes, PM has some system issue mainly affecting people who travelled
but the issue can easily be resolved. You can try Reset network settings after a device reboot
If it doesn't fix it, you just need to engage support and they will sort it out. Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account):Athttps://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Ticket", click "Contact Us" thenchoose a topic, click "Login", finally click "Click here to submit a ticket ↗" (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code") then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail) 2. If you have trouble with Chatbot or you don't have access to My Account:Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
