cancel unactivated subscription

[lingo]

I got to the point where I would activate my subscription but stopped because I was getting a Canadian phone number for my daughter who will be visiting Canada for 3 months and subscription/plan/phone number needed to be on  her phone. When I facetimed her to have her download  your app and activate the $34/mo plan,   she had done some research and preferred the $40/month plan.  This plan is all set on her phone.  I, however, am left trying to cancel the $34/month plan that has never been activated and to be reimbursed the $38.08 that was charged to my credit card Nov 23, 2023 @ 2:30PM.  

[CS_Agent]

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[hTideGnow]

hi @lingo 

charge back could be dangerous if you have multiple accounts with PM using this credit card.  If a charge back is made, the account associated with it will be suspended immediately.  If the charge back is made on the wrong account, then the wrong account would got suspended

[lingo]

You "heard" a refund is possible??? They'll be getting a charge back from my credit card company and if not resolved and this unactivated account closed, then each and every month til hell freezes over, there will be a charge back. I have submitted a ticket I think... this is ludicrously difficult 

[Hollister]

@TheSterlinger 

Ask them to credit your daughter’s account. It will be easier than asking for a refund.

[TheSterlinger]

I’m not sure if you’ll be able to get a reimbursement for the amount that you paid but to cancel your plan, go to your account, then press the drop-down arrow and click payments then click manage subscription and uncheck subscribed. 

for trying to get a refund that you can contact a Public Mobile CS agent with this link. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @lingo 

If the plan was not fully activated yet, we heard cancel with refund is possible.  Please submit a ticket with CS agent here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437