06-12-2023 09:45 PM - last edited on 06-14-2023 10:03 AM by Dunkman
06-12-2023 10:08 PM
Porting into PM 5 hours ago and cancelling after 4.5 hours?
06-12-2023 09:55 PM - edited 06-12-2023 09:56 PM
please check your other thread
https://productioncommunity.publicmobile.ca/t5/Get-Support/cancel-subscription/td-p/998597
But didn't you were asking transfer port to PM just ealier??
Facing minor issue with porting is not uncommon. Please call the porting team and have it sorted out, no need to cancel a0m service that quick
06-12-2023 09:51 PM - edited 06-12-2023 09:51 PM
06-12-2023 09:51 PM
@Fox1 Let go back to your first post
https://productioncommunity.publicmobile.ca/t5/Get-Support/cancel-subscription/td-p/998597
06-12-2023 09:50 PM
06-12-2023 09:50 PM - edited 06-14-2023 11:05 AM
To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number
Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed
To disable Pre-authorized payment, you can use *611 if you know the 4 digits PIN
Or you can also login to My Account and go to Payment page -> Manage Subscription, and then toggle the "Subscribed" to disable Pre-Authorized payment
.
06-12-2023 09:47 PM - edited 06-12-2023 09:47 PM
@Fox1 Port out your number and it will automatically close out your account or turn off auto pay
Turn auto pay OFF/ON 3 easy clicks