cancel my account

[JV2006]

i have tried to activate my sim, no way possible, and there is NO signal either. So please cancel my account 

[LitlLdy]

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@JV2006 wrote:

i have tried to activate my sim, no way possible, and there is NO signal either. So please cancel my account 

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@JV2006 , please don’t give up yet. Try @hTideGnow  suggestion to reboot your phone & reset network settings. That fixes a few issues. If it doesn’t use the link that was provided to send a private message to a CS_Agent for help.

[Handy1]

@JV2006  are you trying in the app from start to finish. But here got to contact support to cancel 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @JV2006 

please work with CS agent first and should be able to make it work..  You can submit ticket here:

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But also, try to reboot the phone first, then click Reset all networks

If still not working, try your sim on a different phone