can't update credit card

[hrsc]

Can't update credit card in website under the payment section - info will not enter. Is there a way to do it without downloading the app?

[slusagm]

@hrsc 

you said cannot update credit card, do you not see the page to update or it gave you some update error? Mind to show us some screenshot of what you got?

a quicker way to renew is a buy a voucher from Shoppers Drug mart and load the voucher by calling *611

[hrsc]

Thank you, I have filed a ticket and trying to get somewhere, but they really don't seem to want to help just asking same questions in 100 different ways and going around in circles. If not resolved by today I will be changing providers. This is beyond frustrating. Sucks as I have been with them for many years and the phone service is great...

[Dunkman]

@hrsc 

Sorry to hear about your troubles.  If you still want to try, in the PM app, clicl on the Payment tab on the bottom, then scroll down and you should see Update card information tab.  Click on that tab and you should be able to change your credit card information. 

As for the website, it is finicky and you can try a different web browser, or a different device itself.  

You can also contact customer service agent (PM employee). 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hrsc]

Well I have done everything that has been suggested here and anything I found online. I have downloaded that app and there is no my account section on there, I did the work arounds that everyone suggested and still can't change my credit card information. Guess I will be going to a different provider given I can't update it and my subscription is ending on the 12th. It's too bad the site is so terrible as the phone service itself is great. Sad to leave but at this point there is no other option....

[Community_yc]

@hrsc Ah, then it's not related to any special character. In that case other uses' reply are much more useful than mine. 😅

[slusagm]

---

@hrsc wrote:

can only enter the postal code, won't let me put in the card #, expiry or security code...

---

@hrsc 

that would simply be a browser issue

try again using browser with Incognito mode

[hrsc]

can only enter the postal code, won't let me put in the card #, expiry or security code...

[NDesai]

@hrsc Try using incognito/private browsing mode and see if it works. 

[Community_yc]

Any particular field that you cannot enter the info? Card Number, Postal Code, Expiry Date, or Security Code?