can't update credit card information

[Angela_lyq]

Can't update credit card information

[Yummy]

Welcome to the club.

As I read in Community many, many customers have the same issue and PM does not care. This is really shameful situation and management should fix this ASAP or people will start leaving PM more and more.

[BKNS27]

@Angela_lyq 

I would also try on the PM app and go to Payment tab at the bottom of the page and then click on Update Card Information.

 

[hTideGnow]

hi @Angela_lyq there has been lots of payment problem.. Wait an hour and try again or some said to wait 24 hours 

try on both Incognito/private/secret mode on your browser and the Public Mobile app. 

[Chalupa_Batman]

Hello @Angela_lyq 

There have been issues for a while now with updating. You can reach out to a CS Agent to help resolve it.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.