can't send or receive SMS (iPhone)

[Jamaldaoud]

Hi

I switched to public mobile few days ago..

I can't receive or send any sms ?!

I've done the basic troubleshooting from what I read online. I noticed under 

settings > messages > send & receive 

my phone number says verifying 

it's been stuck at verifying for few days I turned it on and off without any luck

any help would be appreciated 

thx

[Jamaldaoud]

my issue is just with SMS, sending and receiving.

IMessage works, FaceTime works , phone calls work.

sms doesn't work. I have a side problem now I'm trying to login to the public mobile app. but EVERSAFE asks to verify with SMS to login now.

my thought process was to order a SIM card and do some troubleshooting with physical SIM with another phone rather than the ESIM. 

is there a way I can get the login to my public mobile app fixed ?!?

[hTideGnow]

HI @Jamaldaoud 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437      

[Chalupa_Batman]

Public Mobile is dealing with issues when it comes to SMS iMessages and such. No ETA of when it will be resolved.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...