can't login

[lizzyy]

I can't log in to my account, it says I'm locked out

[Cheetah24]

Great you should hear back from them within around 24 hours; from my personal experience. Once a service agent is assigned they will ask for some verification so that they can access your account etc. Make sure you check your inbox regularly or check your email (as you should get an email when a private message arrives). 

[lizzyy]

Ok I did

[lizzyy]

it was working before 

[Cheetah24]

Also can you let us know if you ported to public mobile recently or was the account working before? Providing some more information will help community members be able to help you better.

[Cheetah24 · Accepted solution]

@lizzyy: That's indeed strange. Please click on the following link and direct message the staff of public mobile so that they can take a look at your account; https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437